Refund & Returns Policy
Last updated: 15 June 2026
We want you to love what you ordered. If something isn't right, this policy explains how returns, refunds, and exchanges work. Nothing in this policy limits your rights under the Australian Consumer Law or other mandatory consumer-protection laws that apply to you.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of the change-of-mind terms below.
Change-of-mind returns
We accept change-of-mind returns under the following conditions:
- You request a return within 14 days of receiving your order.
- Items are unworn, unwashed, undamaged, with all original tags attached.
- Items are not part of the non-returnable categories listed below.
To start a return, email support@marlowandcoast.com with your order number and the item(s) you wish to return. Please do not send items back without contacting us first — returns sent without authorisation may not be processed.
Non-returnable items
For hygiene and other reasons, the following cannot be returned for change of mind: intimate apparel and swimwear where the hygiene seal has been removed; pierced jewellery; gift cards; and items marked "final sale". This does not affect your rights where an item is faulty.
Return shipping costs
For change-of-mind returns, you are responsible for return shipping costs, and original shipping charges (if any) are non-refundable. We recommend using a tracked service, as we cannot be responsible for items lost in return transit. Where an item is faulty, not as described, or otherwise fails a consumer guarantee, we cover the cost of return and the replacement or refund.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We will arrange, at our cost, a replacement, repair, or refund as appropriate and as required by law.
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 3–4 working business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable except where required by law.
Exchanges
The fastest way to get the item you want is to return the original item (in line with this policy) and place a new order. If you need a different size or colour, contact us and we will help where stock allows.
Order cancellations
Because orders are sent to fulfilment quickly, cancellation is only possible if the order has not yet been processed for shipping. Please contact us as soon as possible at support@marlowandcoast.com. Once an order has shipped, it follows the returns process above.
Late or missing refunds
If you haven't received an approved refund, first check with your bank or card provider, as processing times vary. If you have done this and still have not received it, contact support@marlowandcoast.com.
Contact
support@marlowandcoast.com — Apex Atrium LLC, [REGISTERED ADDRESS — add before publishing].