Privacy Policy

Last updated: 15 June 2026

Marlow & Coast ("we", "us", "our") is operated by Apex Atrium LLC. We operate marlowandcoast.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or make a purchase. We are committed to protecting your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), the EU/UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), where they apply to you.

By using the Site, you consent to the practices described in this policy.

Who we are

Marlow & Coast is a brand operated by Apex Atrium LLC, a company registered in the United States, contactable at support@marlowandcoast.com.

Information we collect

  • Information you provide directly: name, billing and shipping address, email address, phone number, and order details when you make a purchase or contact us. We do not store full payment card numbers — these are processed directly by our payment providers.
  • Information collected automatically: IP address, device and browser type, operating system, referring URLs, pages viewed, and interactions with the Site, collected through cookies and similar technologies.
  • Marketing information: your preferences for receiving marketing and your engagement with our emails and advertisements.

How we use your information

We use your information to: process and fulfil your orders; communicate with you about orders, returns, and enquiries; provide customer support; send marketing communications where you have consented or where permitted by law; detect and prevent fraud; improve the Site and our products; and comply with our legal obligations.

Legal bases for processing (EU/UK customers)

Where the GDPR applies, we rely on the following legal bases: performance of a contract (to fulfil your order); your consent (for marketing); our legitimate interests (to improve and secure our business); and compliance with legal obligations.

How we share your information

We do not sell your personal information for money. We share information with:

  • Suppliers and fulfilment partners, including third-party manufacturers and shipping carriers, who require your name and delivery details to fulfil and ship your order. Some of these partners are located outside your country of residence.
  • Service providers such as our e-commerce platform (Shopify), payment processors, analytics providers, email and advertising platforms (including Meta), and customer-support tools.
  • Authorities and advisors where required by law, to enforce our terms, or to protect our rights.
  • Business transfers, in connection with any merger, sale, or acquisition.

International data transfers

Because we operate globally and use overseas suppliers and service providers, your information may be transferred to and processed in countries other than your own, which may have different data-protection laws. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and deliver relevant advertising. You can control cookies through your browser settings. Some features of the Site may not function properly without cookies.

Your rights

Depending on your location, you may have the right to: access the personal information we hold about you; request correction or deletion; object to or restrict processing; withdraw consent; request data portability; and lodge a complaint with a supervisory authority (in Australia, the Office of the Australian Information Commissioner; in the EU/UK, your local data-protection authority). California residents have rights under the CCPA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. To exercise any right, contact support@marlowandcoast.com. We will respond within the timeframe required by applicable law.

Marketing communications

You can opt out of marketing emails at any time using the unsubscribe link in any message, or by contacting us. Transactional messages about your orders are not marketing and will still be sent.

Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, tax, and reporting obligations.

Children's privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be posted on this page.

Contact us

Questions or requests: support@marlowandcoast.com — Apex Atrium LLC, [REGISTERED ADDRESS — add before publishing].